Refund policy

Because of the product's nature, we have a no-refund policy. However, if you experience any issues, please contact the merchant with detailed information and photos. We may be able to offer a one-time credit towards a future purchase, depending on the circumstances. Restocking fees will apply.

For a one-time credit, please ensure your item(s) are unused and in the same condition as when received, with photographs of any issues submitted within 14 days of purchase and in their original packaging. A receipt or proof of purchase is also needed. The credit is at the merchant's discretion and will be applied to your next purchase. Shipping fees are separate, and restocking fees may apply. Once items are purchased and in transit, they are considered sold, and cancellations will incur a restocking fee.

For inquiries, please contact us at nicolesdivineskincare@gmail.com. Kindly note that all credits are digital and subject to expiration one year post-purchase.

Upon credit approval, you will receive an email confirmation detailing the credit availability, applicable products, and usage guidelines. Returns must be authorized prior to shipment; unauthorized returns will not be accepted.

 

Please feel free to contact us with any questions or concerns at nicolesdivineskincare@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Our sales are final. Because of the product's nature, returns are not accepted, and therefore refunds are not possible. However, if problems occur, we may offer store credit for another item. All returns and refunds are at the merchant's discretion. If you haven't received your approved store credit via email within 15 business days, please contact us at nicolesdivineskincare@gmail.com.